AI Will Revolutionize Your Inbox
Pretty Asian female professional smiles while reviewing her email at her desk.
By Lisa Bodell for Forbes
On a quest to reduce busywork for myself (and readers of my book Why Simple Wins), I longed for a future where email would be an automated task. Where tech would summarize messages from clients and employees, reply on my behalf and even cold-pitch potential sales leads.
With the introduction of new AI services from Microsoft, Salesforce and more, the future of email has finally arrived. One promises to optimize your sales correspondence. Another vows to guide you toward inbox zero. And another aims to remove inefficiencies from sales and customer-service experiences. If spending less time with your inbox is one of your business goals, explore the key players in this space.
Microsoft Dynamics 365 Copilot embeds in your Outlook and includes Business Chat, which works across your calendar, emails, chats, documents, meetings and contacts. With natural-language prompts like “tell my team how we updated the product strategy,” Business Chat can generate a status email based on the morning’s meetings, emails and chat threads. Copilot combines both AI and natural language processing (NLP) to automatically detect and respond to customer inquiries; identify trends and opportunities in customer behavior; as well as suggest more efficient ways to manage customer interactions. Ideal outcomes for Copilot include lower operational costs, better customer service and a deeper understanding of your customers or clients. While most Copilot features are currently limited to Viva Sales customers, you can add your company to the wait list here.