MICRO COURSE TOPIC

Connect with Customer Needs

Ensure that your business is aware of and responsive to changing customer needs. 

Micro Course includes

Video icon
File download icon
quiz icon - light bulb and question mark
Course completion badge icon for FutureThink's Micro Courses

10.73 minutes of on-demand video

3 downloadable resources

3 quizzes to test knowledge

Completion badge to share on LinkedIn

Learner level

Individual, Team Leader, Executive

Who this is for

For anyone looking to better understand their customers, get in their mindset, and understand how their products and services can best meet their needs.

Micro Course overview

Your success is dependent on your customer's satisfaction. This micro course will teach you to view your own products and services from the customer's perspective, to identify opportunities to better meet their needs and win their loyalty. 

Micro Course outcomes

  • Enhance customer experience 

  • Identify and resolve customer pain points using ‘From Pain to Gain’

  • Analyze new business opportunities to expand customer reach

What you’ll learn

  • Improve the customer experience with your products and services using ‘Day in the Life of a Customer’

  • Identify and eliminate customer pain points using ‘From Pain to Gain’

  • Analyze new business opportunities to reach more customers using ‘Hunting Grounds’

Skills you’ll develop