MICRO COURSE TOPIC
Connect with Customer Needs
Ensure that your business is aware of and responsive to changing customer needs.
Micro Course includes
10.73 minutes of on-demand video
3 downloadable resources
3 quizzes to test knowledge
Completion badge to share on LinkedIn
Learner level
Individual, Team Leader, Executive
Who this is for
For anyone looking to better understand their customers, get in their mindset, and understand how their products and services can best meet their needs.
Micro Course overview
Your success is dependent on your customer's satisfaction. This micro course will teach you to view your own products and services from the customer's perspective, to identify opportunities to better meet their needs and win their loyalty.
Micro Course outcomes
Enhance customer experience
Identify and resolve customer pain points using ‘From Pain to Gain’
Analyze new business opportunities to expand customer reach
What you’ll learn
Improve the customer experience with your products and services using ‘Day in the Life of a Customer’
Identify and eliminate customer pain points using ‘From Pain to Gain’
Analyze new business opportunities to reach more customers using ‘Hunting Grounds’